NZXT Support Center. NZXT N7 Z490 - N7-Z49XT-B1 - Intel Z490 chipset (Supports 10th Gen CPUs) - ATX Gaming Motherboard - Integrated I/O Shield - Intel Wireless-AX 200 - Bluetooth V5.1 - … Best 240mm AIO: NZXT … With NZXT CAM’s profile sync feature, you can also create themes and performance settings that seamlessly change based on the game being played or the time of day. Technical Support. NZXT will be releasing the N7 Z590 motherboard, supporting Intel’s latest chipset - which was announced today at CES. The user retells his experience saying, "suddenly the monitor lost signal and I saw a fire ball and lots of smoke coming out from my h1." On AMD, it supports AM4 CPUs, and on Intel, it supports all LGA115x sockets, as well as 2011-3 and 2066 with a square Independent Loading Mechanism (ILM). Until now we don’t have much information other than knowing we have a potential fire hazard at home. Using the built-in RGB ports, you can utilize any RGB with 3-pin port compatibility and set lighting profiles within NZXT CAM to create a custom look that suits your style. a top screw has caused 1 case screw on the case to spark and possibly catch fire. Checking through various Reddit posts you can see complaints from owners of the NZXT H1 that systems built into these cases can emit smoke or even flames when powered up. EDIT: unfortunately I have not heard anything else since the announcement of a fault/recall, even via the 'expedited' email address. PC Components. I don't know if the cases are safe to use. I did contact support 12 hours ago but appreciate the office is closed today. If there is a safety issue with the product, please disclose its exact nature so as consumers we can decide if continuing to use the product is an acceptable risk. ), Or they could replace our current one for free . Reddit user riboflavin0514 replied on NZXT's reddit post his experience of the NZXT H1 safety issue which the user describes as a "fire hazard". Layout: NZXT put some thought into its Z490 board's … If you need an H1 repair kit and haven't requested one, please do so at the H1 Safety Recall website. The NZXT H510i may look like the H500i at first sight, but this is just the natural result of an extremely good, solid design mentality as the case still looks as great as ever. NZXT BLD Support Center. 11/29/20: We published a blog post which provides more information about this issue and addresses the frequently asked questions from this thread. About BLD. Sign up for the newsletter on our website, follow us on Twitter, and join our Discord community to find out when the N7 Z590 becomes available! Can we at least get information on how to ascertain if our unit have the potential problem or if there are any temporary measures we can take while we wait for the replacement screws? can't even give us an idea of what we are dealing with. This is unacceptable. r/NZXT: WE GAMERS. 12/28/20: We are now shipping out H1 repair kits and they should start arriving to customers who requested them as soon as this week. The user retells his experience saying, "suddenly the monitor lost signal and I saw a fire ball and lots of smoke coming out from my h1." "Contact support" is not good enough when support isn't responding. NZXT posted a thread on its sub-reddit entitled “H1 Safety Issue.” The post reads as follows: ... ROCm 4.0 supports a new, open-source compiler … 12/4/20: We have updated the blog post and provided information on a temporary fix for the H1 safety issue while you wait for your repair kit. Reddit has set up a special channel, where you can find yourself some coupons, which you can use on NZXT. Motherboard tray supports your choice of E-ATX ATX, MicroATX, or BABY ATX board. It seems like it’s the kind of issue where the fire would have happened if it were going to happen. At least tell us exactly what the problem is so we can check our cases to see if the issue applies to us. Through a rather short Reddit post, NZXT has urged H1 owners to reach out to the company's customer service team through the h1support@nzxt.com … lol (no really please make a gen 4 riser cable for us to buy! We will reveal the full list of features of the upcoming N7 Z590 when it launches in April 2021, but we’re just too excited to wait to tell you about it. As with our previous N7 motherboards, the N7 Z590 will be powered by NZXT CAM, which gives you the tools to get the most out of your build. Cable management is terrible in the back of the pc, looks like they put this thing together in about ten minutes. This notice went out on a Friday, so does this mean we're going to have to wait all weekend with an unsafe computer that we can't use (during the time we would be most likely to want to use it) before we get any update? I did not notice the issues others have states about not being able to get to the screws because they are slanted. 2/12/21: The United States Consumer Product Safety Commission has published information about the H1 recall on their website. Since we released the N7 series in 2018, we’ve been blown away by what our community has built with it. General questions about BLD. Really not a great way to treat your customers base. You make great products NZXT but any issues of safety need to be handled with high priority, and as it stands we still don't have official confirmation of the exact nature of this fault. Johnny Hu, CEO of NZXT, has apologized to customers with a … Hotdeals.com has collected and organized the newest NZXT coupons and discounts. I have only recently completed my built and now I don’t dare to use my computer because I’m scared I’d burn my house or my computer parts. In case you need it, here's the information (from an archive of the nzxt website). I still don't know the nature of the fault. Shouldn’t this information be disseminated ASAP to the genera public. NZXT PRODUCTS Customer Support Build Guides Blog Facebook Twitter Instagram YouTube Twitch Steam Reddit Discord HARDWARE REVIEWS BitWit Ed TechSource Gamers Nexus Hardware Canucks Linus TechTips Paul’s Hardware PC Gamer PC Perspective TechPowerUp Tom’s Hardware PCDIY SUBREDDITS r/NZXT r/BuildaPC r/BuildaPCforMe r/BuildaPCSales r/GamingPC … In the meantime, sign up for the newsletter on our website, follow us on Twitter, and join our Discord community to get the latest news on everything we launch to make your PC gaming experience excellent. There is even the NZXT Discount Code Reddit for you to access at the new channel. What was mentioned earlier isn’t everything. Yep. Users will be able to easily set up fan profiles based on the temps of their CPU and GPU. , says Riboflavin0514. NZXT has ceased selling its H1 PC cases worldwide over safety concerns. I don't know the timescale of the fix. That is what makes it all-the-more exciting to announce a new one. Like disturbing the screws for the PCIe riser could trigger it/on first assembly when the screws are first going in. Apparently the top screw is related to the riser as well. However, with the update, you will find various subtle but mostly justified changes that certainly warrant a new model number. Cookies help us deliver our Services. If you'd like more information about this matter, please contact our customer service team so they can assist you by emailing h1support@nzxt.com. Reddit user riboflavin0514 replied on NZXT's reddit post his experience of the NZXT H1 safety issue which the user describes as a "fire hazard". ... We love seeing your incredible N7-powered battlestations on Reddit, Discord, and social media. EDIT 2 : I've just received a response from NZXT support (including offering a repair kit) but it contained no additional information. Press question mark to learn the rest of the keyboard shortcuts. Returns are not allowed beyond 30 days of the purchase date. Features: NZXT fills all the basics with a board supporting 2.5Gbe, Wi-Fi 6, and USB 3.2 Gen 2. As this is a matter of safety, we really need an official release containing more information so we know what to look out for. Press J to jump to the feed. If the issue is not as bad as it seems then this should also be announced via an official channel. Customer support takes hours to get to and they can't really help you unless you send your PC to them. Optimally built for video editing, graphic design, content creation and gaming If there is a risk of fire for those of us who already own the case, can you please share with us if they are at least safe to continue using, or the warning signs to look out for? You can get the latest NZXT nhs discount information by signing up for our newsletter. We love seeing your incredible N7-powered battlestations on Reddit, Discord, and social media. BLD Orders and Shipping FAQ Order Issues Master Article H1 Case Safety Notice What Graphic Cards Are Compatible With The Kraken G12? NZXT Support Center. As a result some of my friends are now pushing me towards either the NR200 or NCase M1 lol. Press question mark to learn the rest of the keyboard shortcuts I fail to understand why I’d have to email support to get more information which further delay things. Through a rather short Reddit post, NZXT has urged H1 owners to reach out to the company's customer service team through the [email protected] The NZXT H1 features a tinted tempered glass front panel with a dual chamber airflow layout for the GPU, CPU and PSU, supports mini-ITX motherboards and graphics card of up to 305mm in length. Reddit user EV-Simon posted photos of what happened to his H1 case, demonstrating the damage caused. While we believe this issue only impacts a small percentage of cases, we have paused sales of the H1 and are providing a simple-to-use repair kit and a new PCIe riser assembly that H1 owners can install themselves without having to ship their cases anywhere. The N7 Z590 is based on the recently announced Intel Z590 chipset and will be hitting shelves in April 2021. What are the chances this pause of sells will result in you guys refreshing the h1 with a gen 4 riser and 750w psu? Luckily I have a h510 but I’m probably not buying another NZXT product after this catastrophe of a safety issue and they’re complete inability to deal with it professionally. Suffice it to say, the N7 Z590 will include features that the N7 is known for, such as the minimalist metal cover, streamlined board layout, and extensive internal connectivity. NZXT seemed like a good option but their build quality is just subpar. Just build your own pc. Thank you and we apologize for the inconvenience! https://www.reddit.com/r/NZXT/comments/k487zo/wanted_an_nzxt_case_for_a_while_decided_to_go_all/, https://www.reddit.com/r/pcbuildingsimulator/comments/jt4svd/my_full_white_pc_build/, Sign up for the newsletter on our website, sign up for the newsletter on our website, A Message From Our Ceo, Johnny, Regarding The H1 Safety Issue. EDIT 2: I've just received a response from NZXT support (including offering a repair kit) but it contained no additional information. How far back does this go? Just because a … NZXT opened their revamped H series of cases a few months ago with the H200i, H400i, and H700i, which are all mostly differently sized versions of the same case.The H500/H500i is … Welcome to NZXT reddit coupons page for more information, We’re super excited to tell you about the newest installment in our N7 motherboard family. You just don't put out this sort of safety notice without any further details, then refuse to provide more details via the announcement medium, and then also don't respond at all to email enquiries to the address as directed! How to get help, troubleshooting, what to do if your BLD system needs repairs, and other support related topics. That is what makes it all-the-more exciting to announce a new one. Contact Support by phone (800) 228-9395 or submit a ticket here. Do we have to wait until Monday for a resolution? , says Riboflavin0514. It mostly re-iterated the staff responses available in this thread, and remains ambiguous. By using our Services or clicking I agree, you agree to our use of cookies. Heyyy just got my h1 not to long ago lol. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. 2/1/21: We published a message from our CEO regarding the H1 safety issue: nzxt.co/h1-safety-issue. We just made an email address to expedite these requests so please contact h1support@nzxt.com for more information. We can’t wait to share more information with you about the N7 Z590 in April and we hope to see you then. i build in this case just a couple days ago, bought directly from NZXT on 11/11. I've owned the case since late June/wary July.. is there a with that batch? They’re not even doing a recall, they’re making people repair it themselves. Awesome that you got the response.. after their initial email yesterday.. crickets. I got my screws today, install was painless. The N7 motherboard has always been a labor of love and we consider our community a huge part of what has made it essential for so many builders. NZXT’s screw-less rail system makes it easier than ever before to securely install up to 6 external 5.25” drives, 1 external 3.5” drives, 9 internal 3.5” drives, and 7 expansion cards. We have summerized reddit coupons and policies from nzxt.com website on hotdeals.com discount database. Contact our support team. When announcing this on Reddit, NZXT did not report what the safety issue was, only that the issue only impacts "a small percentage of cases" and that the company are "developing a simple-to-use repair kit" for their H1 enclosures. NZXT is committed to serve our customers with the highest quality of service that we can provide. Half a month and still nothing is sending out? English (US) Deutsch ... NZXT Support Center. We at NZXT’s customer service team are PC gamers ourselves, therefore, we believe in providing our deserving community superior customer support. NZXT.com Store Returns, Exchange, Parts Policy: Eligible products qualify for a full refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. It was taken off probably at the request of NZXT. NZXT is a leading manufacturer of computer cases, cooling, motherboards, RGB lighting and fan control, empowering the PC gaming community with refined hardware solutions since 2004. nzxt h500i got issue sw switch power button part my nzxt h500i got issue about the switch power button part. Are there any steps we can take in the meantime to make this more safe? This delay could potentially cost someone their livelihood, or worse their life, if a fire were to start. Whatever your PC gaming vibe, we’re here for it. NZXT Order Inquiries. submit a request faq. Absolutely, It supports reddit coupons. Promoted articles. Looks like you're using new Reddit on an old browser. NZXT contains reddit coupons and policies? NZXT has identified a potential safety issue with H1 cases and we are working with the United States Consumer Products Safety Commission along with the proper global authorities to notify our customers and provide them with a solution. The latest addition to the H-Series, the H500 and H500i compact mid-tower ATX cases are both stunning and an excellent value. Looks like fire hazard based on this now removed post from Central Computers: https://webcache.googleusercontent.com/search?q=cache:9bAEH7EYHhQJ:https://www.centralcomputer.com/nzxt-h1+&cd=1&hl=en&ct=clnk&gl=us&client=firefox-b-1-d. That's what I'm wondering too. many of us have thousands of dollars invested into a computer, all housed inside your case.... and it would be really nice to know if it will burst into flames or kill my components. (15 hours with no response and counting). You make great products NZXT but any issues of safety need to be handled with high priority, and as it stands we still don't have official confirmation of the exact nature of this fault.
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